From Roadblocks to Resilience: Using AI to Drive Institutional Success

Everyone’s talking about AI in higher ed—but what does it actually look like in practice? In this candid, behind-the-scenes session, Cal Poly Pomona and CSU San Marcos peel back the curtain on how they’re using AI to identify barriers before students hit them, drive engagement, and deliver personalized support at scale. You’ll hear directly from the people making it happen—from enrollment to digital experience—sharing real-world lessons, unexpected challenges, and what it actually takes to turn big ideas into meaningful impact.