From Roadblocks to Resilience: Using AI to Drive Institutional Success

Monday, April 7, 2025 at 10:30 AM to 11:10 AM · 40 min. (America/Los_Angeles)
Room 6, Exhibit Hall E-G
Panel
Higher EducationSponsoredAI/MLStudent Success

Information

Everyone’s talking about AI in higher ed—but what does it actually look like in practice? In this candid, behind-the-scenes session, Cal Poly Pomona and CSU San Marcos peel back the curtain on how they’re using AI to identify barriers before students hit them, drive engagement, and deliver personalized support at scale. You’ll hear directly from the people making it happen—from enrollment to digital experience—sharing real-world lessons, unexpected challenges, and what it actually takes to turn big ideas into meaningful impact.

Channels
Higher Ed Systems
Track
Higher Ed Faculty & Administrative LeadersUniversity, College, & Academia Systems Leaders
MainstayMainstay helps colleges and organizations build trusted relationships with students through personalized, two-way conversations at scale. Powered by conversational AI, Mainstay engages students with timely, relevant guidance — not just answering questions, but proactively offering support based on real-time data and ongoing dialogue. We help institutions reach more students, deepen connection, and drive outcomes like enrollment, retention, and wellbeing — without overloading staff.

Registered attendees

Alison Gurganus
Alison Gurganus
Faculty Specialist for Emerging Technology & President of the Council of Chief LibrariansSan Diego Community College Distrct/Mesa College
Devin Purgason
Devin Purgason
Associate Vice President for Student Experience, Marketing and OutreachForsyth Tech Community College
Luis Caloca
Luis Caloca
Dean, Student AccessCollege of Western Idaho

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